FAQs for Better Bed Buying

All bed frames, bases, and foundations are FINAL SALE and non-returnable. Please keep this in mind prior to ordering.

For over 25 years, our goal has been the same: 100% customer satisfaction 100% of the time. That’s no joke to us, and it’s just good business. Our customers are our best and main sales force, and our 120 sleep trial reflects this commitment. That’s 120 days to sleep on your new BearBed in the comfort of your own home. ​ We know how important good sleep is, and we want to work with you to make sure that you get the kind of sleep you want and deserve. The best first step in this process is to work with our sleep experts and let them help you select the right mattress for you the first time. Our sleep trial is a great tool in the selection process, but the best outcome for both us and our customers is for new BearBeds owners to be happy with their purchase. However, if despite our combined best efforts you find that your new BearBed is not right for you, we offer the best sleep trial in the business.

Our American-made mattresses are crafted with the highest quality and we stand by them. That's why we offer a warranty that covers defects in workmanship and materials for the entire time you own the mattress. For more information, please refer to our warranty page. Additionally, we offer a unique Fairness Replacement option that eliminates the hassle of dealing with warranty issues. If your mattress is deemed defective, you can purchase a brand new Saatva mattress replacement at a discounted price and keep your old mattress. For more information, please refer to our warranty page.

Here’s how it works: ​ Because it can take some time for your body to adjust to a new mattress, we ask that you sleep on your new BearBed for a minimum of 30 days prior to making any changes. While in many cases customers rave about their new BearBed after the first night’s sleep, others will need a few weeks to get used to a new mattress. Trying your new BearBed for at least 30 days will give your body the chance to adjust to the new mattress. If you find that you are still uncomfortable on your new BearBed after 30 days, contact us. There might be a solution that’s easier than returning and/or exchanging your BearBed. Let’s chat and find out If despite our best efforts, you are still uncomfortable on your BearBed, you can take advantage of our extremely liberal return or exchange policy. Details: Customers must initiate the return and/or exchange prior to the end of the 120 calendar day sleep trial. Customers are not charged a fee to return or exchange. For returns, customers will receive the full product price of the mattress less the value of any discount, interest accrued, and shipping charges, to the original form of payment. Purchases made through Affirm or Afterpay will be refunded according to their policies. https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay- Returns and exchanges are limited to one per household. If you wish to initiate an exchange, we ask that you work with one of our sleep experts during the process so that we can work to help you select the best mattress for you. Keep in mind that the mattress you receive in an exchange is not eligible for a return or exchange, all the more reason to work with one of our sleep experts during the process.

All bedding (including sheets, pillows, toppers, covers, and comforters) are returnable within 30 days of date-of-purchase for a full refund. Returned bedding must be in like-new condition and undamaged.

Once the loan is confirmed, it is not possible to make any modifications to the order. To add more items to your purchase, you will have to apply for a new loan with Affirm or use an alternative payment method.

Afterpay is a payment service offered by US online retailers for shoppers who: Are a resident and reside within one of the 50 states or the District of Columbia. Afterpay is not available in US Territories. Are at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska) Are capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile number; Provide a valid delivery address in the United States; Be authorized to use the US-issued credit card, debit card or bank checking account to make the purchase

Affirm loan-application process steps: 1. At checkout, choose Pay with Affirm. 2. Affirm will ask you to provide a few personal details, including your name, email address, mobile phone number, date of birth, and the last four digits of your social security number. It's important to ensure that the information you provide is accurate and belongs to you. 3. In order to confirm your identity, Affirm will send a unique code via text message to your mobile phone, as a security measure during the purchase process. 4. After providing the unique authorization code, you will be immediately notified by Affirm of the approved loan amount, the associated interest rate, and the duration of the loan in terms of months, which are based on the purchase total and your qualifications, with the option to pay off the loan in installments over a period of 6, 12, 18 or 24 months. The fixed monthly payments and the total interest to be paid over the loan term will be provided. 5. To proceed with the financing offer provided by Affirm, simply select Confirm Loan, completing the process. Following your purchase, you will receive regular reminders about your upcoming payments via email and SMS. You also have the option to set up automatic payments to prevent missing any payments. The first monthly payment is due 30 days from the date of the merchant's processing of your order.

In order to make a credit decision, Affirm may require more information about your financial status and capacity to repay. Your income is one of the factors that allows Affirm to evaluate your ability to repay the loan.

To assist you with your order or process a return, please contact our customer service representative at 1-866-557-1020. Affirm will refund the portion of the loan that has already been paid. Please note that Affirm does not provide refunds for any paid interest.

In situations where Affirm is unable to provide credit for the entire requested amount, Affirm may ask you to make a down payment with a debit card for the remaining balance of the purchase. The down payment is fixed and must be made at the time of confirming the loan before the loan offer expires.

You can contact Affirm at affirm.com/help or by calling the Affirm customer service team at (855) 423-3729, which is available daily from 7am to 10pm Central Time.

While Affirm conducts a credit check during the loan application process, it does not negatively impact your credit score. However, if the loan is approved and you choose to proceed with Affirm financing, the loan and payments may affect your credit score. Consistently making payments on time can help establish a positive credit history.

With this payment option, you can receive your purchase immediately and pay for it in manageable, fixed monthly amounts over a period of several months, providing a budget-friendly way to pay for your purchase. Upon approval of your loan by Affirm, you will be shown the loan terms before completing your purchase, including the monthly payments required, the number of payments to be made, the total interest to be paid over the loan period, and importantly, no undisclosed fees. The application process is secure and efficient, as Affirm requests only a minimal amount of information. After you provide this information, Affirm will promptly notify you of the approved loan amount, the associated interest rate, and the duration of the loan in terms of months, all within a matter of seconds. With Affirm, it is not necessary to have a credit card to make a purchase as the company will provide the loan directly to the merchant on your behalf. Even if you have a limited credit history, you may still qualify for Affirm financing as the company takes into consideration several other factors besides your credit score when making a loan decision. Affirm will notify you via email and SMS of any upcoming payments and also offer you the option to enable the autopay function, which will automatically deduct the monthly payments from your account.

Affirm will send you an email or SMS as a reminder before each payment is due, which will include the installment amount and the due date. To avoid missing any payments, you can opt for the autopay option. Follow the steps below to make a payment: 1. Go to www.affirm.com/account. 2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone. 3. Enter this security PIN into the form on the next page and click Sign in. 4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make. 5. Make a payment using a debit card or ACH bank transfer.

At the moment, Affirm's service is only accessible to customers living in the United States and Canada, and the company plans to expand its offerings to those outside of these countries in the future.

If you have not received your order within the time frame originally provided for delivery, please contact our customer service representative at 1-866-557-1020. Please note that even while waiting for your order, the first payment to Affirm is due within 30 days.

Yes, Affirm has implemented encryption technology to safeguard your information and keep it secure and confidential.

To sign up for Affirm, you must: Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska). Provide a valid U.S. or APO/FPO/DPO home address. Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name. Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.

It depends on your total purchase price. If your total purchase is less than $2000, Afterpay is the recommended choice. If your total purchase is more than $2000, Affirm is the recommended choice.

Affirm is in the process of adding more bank support but currently, not every bank is supported. We apologize for any inconvenience this may cause. In case you are unable to connect your bank, you will have to complete your purchase using an alternative payment method.

Affirm provides an alternative to traditional credit card and credit payment products by offering installment plans for eligible customers to pay for their purchase with fixed payments, and no additional fees such as late charges or hidden fees. Eligible customers can apply for financing on our website during the checkout process. We also accept Paypal Credit, Paypal, and all major credit cards.

Affirm requires a minimal amount of personal details including your name, email, mobile number, date of birth, and the last four digits of your social security number. Affirm uses the provided information to verify your identity, and will make a loan decision immediately. Affirm considers various data points in addition to your credit score when making loan decisions, which means that it's possible to be approved for financing even with limited credit history.

Yes, you have the option to pay off the remaining balance ahead of schedule without any additional fees or penalties.

Afterpay’s monthly payment product is a type of installment loan that offers you more flexible ways to pay for high-value orders. Upon approval, a 6 or 12 month interest-based repayment option may be offered. This option provides flexibility to spread out repayment on a monthly basis on items over $400. Choose Pay monthly to check your eligibility. This won’t affect your credit score Verify your identity. Confirm your information is correct. You will only have to do this one-time Pay Monthly. Choose to pay over 6 or 12 months. Down Payment may be required If available, the option to choose "Pay Monthly” will be presented during checkout. Eligibility for the Pay Monthly option requires a soft credit check that has no impact on your credit profile. Please note that until an offer is selected, rates and offers are subject to change. Pay Monthly is not available in: Nevada West Virginia Hawaii New Mexico

If your refund request is approved, the refund will be credited to your Affirm account. If the merchant issues store credit instead of a refund, you are still responsible for repaying the Affirm loan. If you've already made payments or a down payment, the refund will be credited to the bank account or debit card that was used for the payments. Please note that Affirm does not provide refunds for any paid interest.

Merchants are not provided with any information about why a customer's financing application was denied. Although Affirm aims to provide financing to creditworthy applicants, it may not be able to approve credit in every case. A detailed explanation of the decision will be sent to you via email. Please note that the decision made by Affirm is final.

Afterpay like Affirm provides payment financing options for most of our products. We recommend visiting their Help Center or emailing us at contact@bearbeds.com for support.

Afterpay may conduct a soft credit check for new customers when they first sign-up to use the platform. This soft credit check will not impact a customer’s credit score. Soft credit checks (also known as soft pulls or soft inquiries) are very common and will not affect credit scores, will not be visible to other lenders or creditors, and may or may not be recorded in credit reports, depending on the credit bureau. Afterpay takes a number of factors into account when making a decision to approve a new customer, a soft credit check is one of those factors. We will also do a credit check if you use the Pay Monthly option while checking out. This is part of the assessment to determine your eligibility for this product, as well as the APR that can be offered.

Afterpay is a free service when you pay on time - there are no upfront fees charged or any interest incurred. The only fees that may be incurred are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method. We do everything we can for you to avoid late fees, including sending reminders leading up to the payment due date. Late fees for shoppers in the USA are capped at 25% of the order value.

The refund credit will appear in your account within a period of 3 to 10 business days, the time frame may vary depending on your bank's processing time.

In some cases, Affirm may require more information about your financial situation and repayment ability to make a credit decision. If you are asked to link your checking account and agree to do so, kindly provide the login details of your online bank account. Affirm ensures your security by not storing your online credentials, they are transmitted securely directly to your bank. If Affirm asks you to link your checking account, Affirm won't be able to offer you credit if: Your bank is not listed You choose not to link your checking account You don't use online banking The username and/or password you provide are incorrect You're unable to successfully connect your checking account

Simply choose Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase.

In some instances, if Affirm has trouble confirming your identity, you may be required to provide additional information. To this end, Affirm uses modern technology to verify your identity, which may include verifying your address, SSN, or requesting a photo of your identification. These steps are taken in some cases to prevent fraud and make a credit decision with utmost accuracy.

The first payment to Affirm is generally due one month from the date of purchase processing by the merchant, and each consecutive payment will be due on the same date of each month.

Yes, Affirm is committed to complete transparency. The interest amount will be clearly displayed on the terms page as well as the loan confirmation page. And, if you decide to pay off your loan earlier than expected, you will receive a rebate for any unaccrued interest.

Affirm like Afterpay provides payment financing options for most of our products. We recommend visiting their Help Center or emailing us at contact@bearbeds.com for support.

You will more than likely pay the first installment of the purchase price at the time you place the order. If you have been shopping with Afterpay for some time, and have a really good repayment history, you may find that we defer taking the first payment until 2 weeks (15 days for residents of California) after you make your purchase. In all cases you will be notified on screen if the first payment is due at the time of the purchase. We also send you a confirmation email outlining the amounts and dates that the payments are due. First payment higher than the other three? For some purchases, if your total order amount exceeds your Afterpay-approved spending limit the first payment may be higher than subsequent payments. Afterpay will show you how the installments are split before you pay.

Last revised: January 17, 2023 Acceptance of the Terms of Use Welcome to our website, bearbeds.com, made available to you by or on behalf of Bear Beds, Inc. (the “Company”, “Bear Beds”, “our”, “we” or “us”). Your access to our website is subject to the following Terms of Use (“Terms of Use”). These Terms of Use set forth the legally binding terms for your use of bearbeds.com, including any and all web pages related thereto (collectively, the “Website”), and any services offered by Bear Beds in connection with our Website and will remain in full force and effect while you use our Website or services. You are authorized to use such services and our Website only if you agree to abide by all applicable laws, rules and regulations and these Terms of Use. Please read these terms of use carefully before using the website as they contain important information regarding your legal rights and obligations. If you object to anything in these terms of use (as amended from time to time), including the privacy policy, or are dissatisfied without website or services, your sole and exclusive remedy is to discontinue using our website or services. Your use of the website in any form signifies your unconditional acceptance of and agreement to be bound by these Terms of Use and shall have the same force and effect as if you had actually signed an agreement embodying these terms. Use of any part of our Website or services is void where prohibited. By using our Website or services, you represent and warrant that (a) all information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 18 years of age or older and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use; (d) you have the authority to enter into these Terms of Use; and (e) your use of our Website or services does not and will not violate any applicable law, regulation or agreement. If you have any questions about these Terms of Use, please contact us at one of the following ways: E-mail: contact@bearbeds.com Live chat: https://www.bearbeds.com/ Or call us at: 866-557-1020 Modifications We reserve the right to modify or amend these Terms of Use at any time, in our sole discretion, without prior notice to you. 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User Generated Content must not: Contain any material which is libelous, defamatory, obscene, pornographic, indecent, hateful, inflammatory or otherwise illegal; Promote, offer or advertise the products or services of any person or entity other than Bear Beds, involve commercial activities or commercial solicitations, or the solicitation of any funds or consideration. 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User Identity Bear Beds does not warrant or claim to have verified the identity of any user providing User Generated Content. While prohibited by the Content Standards, there may be users who post under a false identity. Bear Beds reserves the right at all times to disclose the contact, personal information and any other information of a user as is necessary to satisfy any law, regulation or government request, to the fullest extent of applicable law. Bear Beds will cooperate with any governmental authority in connection with any inquiry into any user or any User Generated Content and may disclose information pertaining to any User Generated Content to any governmental authority as may be requested. Disclaimer You acknowledge and agree that: This site is provided by Bear Beds on an “as is”, “as available” basis. Your use of the site, its contents, and any services or products obtained through the website is at your own risk and, except as otherwise expressly provided, Bear Beds makes no representations or warranties of any kind, express or implied, with respect to the Website and the information, content, services, or products available from this Website, or that the website will be secure, accurate, reliable, error-free, uninterrupted, or free of viruses or other harmful components. To the fullest extent permissible by applicable law and except as otherwise expressly provided, Bear Beds hereby disclaims all warranties of any kind, express or implied, with respect to the website and the information, content, services, or products available from this site, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Because our Website is provided to you “AS IS,” you agree that Bear Beds shall not be liable to you or to any third party for any delay in delivery of, or failure to deliver, any of your communications, or other information you submit using our Website. Because our Website is provided to you “AS AVAILABLE,” you agree that Bear Beds shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Bear Beds Website or of your ability to access it. Bear Beds also disclaims any warranty that (i) our Website will meet your requirements, (ii) our Website’s operation will be uninterrupted, timely, secure, or error-free, and (iii) any information or communication that may be obtained from the use of our Website will be accurate or reliable (and Bear Beds disclaims any liability for damages that may arise from your reliance on any such information or communication). You assume the full responsibility and risk for any damage to your computer or other consequences that result from your downloading any information, software, or other materials through our Website. Bear Beds shall have no liability for any damage to your computer, including loss of data that results from your downloading any such materials. Some states do not allow the disclaimer of implied warranties, so this provision may not apply to you. Limitation of Liability You agree that Bear Beds, its licensees, licensors, and affiliates shall not be liable for any damages whatsoever, including but not limited to direct, indirect, incidental, special, consequential, exemplary, or punitive damages, such as damages for lost profits or loss of goodwill, use, or data (even if Bear Beds has been advised of the possibility of such damages), that result from: (a) your use of or inability to use the Bear Beds website; (b) access to or alteration of your personally identifiable information or other information in an unauthorized matter; (c) representations or conduct of any third party related to the Bear Beds website; or (d) any other matter relating to the Bear Beds website. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. Your sole remedy for dissatisfaction with the Website is to stop using the Website. Bear Beds’s liability to you for any cause whatsoever, regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Bear Beds for the service, information or product on which such cause of action is based. Indemnification You shall indemnify and hold harmless Bear Beds, its affiliates, and their respective officers, managers, members, agents, employees, service providers, suppliers, licensors and licensees (collectively the “Indemnified Parties”) from and against any and all losses, damages, liabilities, fees, costs, and expenses (including, without limitation, reasonable attorneys’ fees) incurred by the Indemnified Parties in connection with any claim, matter, action, cause of action, or suit, whether civil, criminal, administrative or investigative (each, a “Proceeding”) arising out of, based upon, the use of the Website, any User-Generated Content submitted, or the breach or alleged breach of these Terms of Use by you or any other user of your account. In no event shall you settle any such Proceeding without the written consent of Bear Beds. Choice of Law These Terms of Use shall be governed by and construed in accordance with the internal laws of the State of Nevada, without regard to its principles of conflict of laws. Dispute Resolution; Arbitration Most customer concerns can be resolved quickly and to a customer’s satisfaction by contacting us at contact@bearbeds.com or contacting and/or chatting with us live here. We strive to exceed our customer’s expectations and resolve any concerns in a timely and satisfactory manner without the need for formal dispute resolution procedures. This provision facilitates the prompt and efficient resolution of any disputes that may arise between you and Bear Beds. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. Any controversy or claim arising out of or relating to the use of this Website, any product or services provided by Bear Beds on or through this Website, shall be settled on an individual basis by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Claims shall be heard by a single arbitrator. The place of arbitration shall be Nevada, Nevada. The arbitration shall be governed by the laws of the State of Nevada. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. Each party shall bear its own costs and expenses and an equal share of the arbitrator’s and administrative fees of arbitration. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. You hereby irrevocably waive any objections on the basis of forum non-conveniens, venue, and jurisdiction. No action with respect to this Website (or to products or services purchased through the Website) shall be joined to an action involving any other party, whether through class proceedings or otherwise. You agree that any Action arising out of or related to the Website (or to products or services purchased through the Website) must commence within one (1) year after such Action accrues, otherwise, such Action is permanently barred. Notwithstanding the foregoing, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any court of competent jurisdiction (including in any Other Jurisdiction with respect to a Non-U.S. User). Severability; Waiver If for any reason a court of competent jurisdiction finds any provision (or portion thereof) of these Terms of Use to be unenforceable, the remaining provisions (or portions thereof) shall be enforced to the maximum extent permissible and shall continue in full force and effect so as to effect the intent of these Terms of Use. No waiver or failure to exercise or enforce any right or provision of these Terms of Use shall be deemed a further or continuing waiver of such right or provision or any other right or provision. Mobile Alerts Program Bear Beds currently uses the services of Cordial for text message marketing communications. By joining the Bear Beds mobile alerts program, you have consented to receive recurring automated marketing text messages. Standard carrier msg & data rates may apply. Carriers are not liable for delayed or undelivered messages. The Bear Beds mobile alerts program is available in the US only. Standard messaging rates apply to your entry or submission message to any Bear Beds text message service, our confirmation and all subsequent text message correspondence. Please contact your wireless carrier for information about your messaging and data plan(s). Your carrier may impose message or charge limitations on your account that are outside our control. All associated charges are billed by and payable to your mobile service provider. Help For help, text HELP to 27108 or contact us directly at 1-866-557-1020 or email contact@bearbeds.com. Cancellation To stop receiving automated text messages at any time, text STOP to 27108. Your consent to receive text messages is not a condition of purchase. Message frequency will vary. Bear Beds reserves the right to alter the frequency of messages sent at any time. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Bear Beds, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages. We are able to deliver messages to the following mobile phone carriers: Verizon Wireless, Sprint Corporation, T-Mobile, US Cellular, Virgin Mobile, Google Voice, Truphone Limited, Open Mobile Puerto Rico, Claro Puerto Rico, MetroPCS, Boost, Mast Mobile, Associated Carrier Group (ACG), Tier ⅔ Carrier Group, Rural Carrier Group (RCG), and Peerless Network. For our privacy policy, see here. Entire Agreement These Terms of Use (including our Privacy Policy and any other documents or policies appearing on the Website) constitute the entire agreement between you and Bear Beds with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. Purchases on Behalf of a Company or Organization If you are an individual and intend to use products or services purchased from Bear Beds in performing your duties on behalf of a company or organization (the “Primary Customer”), either as an employee or independent contractor and either directly for the Primary Customer or in providing services at the direction of the Primary Customer, these Terms of Use are also between Bear Beds and the Primary Customer, and you hereby represent and warrant that you have the authority to enter into these Terms of Use on the Primary Customer’s behalf and agree that you are entering into these Terms of Use on behalf of the Primary Customer as well as yourself and that both you and the Primary Customer are bound by these Terms of Use (you and the Primary Customer being referred to herein individually and collectively as “you”). Contact Us If you have any questions about these Terms of Use or want to request permission to reproduce Content from this Website, please contact us in one of the following ways: E-mail us at: contact@bearbeds.com Chat live with us at: https://www.bearbeds.com/

Thank you for accessing Bear Beds website and associated webpages (Collectively the “Site” or “Website”) operated by Bear Beds. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy (the “Policy”). This policy describes the types of information we may collect from you or that you may provide when you visit the website www.bearbeds.com or our associated webpages and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect: On this Website or associated webpages. In email, text, and other electronic messages between you and this Website. When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by: Us offline or through any other means, including on any other website operated by Company or any third party; or Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website. We are not responsible for the content or privacy practices on any website not operated by Bear Beds to which the Site links or that links to the Site. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. INFORMATION COLLECTION AND USE Information Collection. We collect information from you in several different ways on this Site, however, you are not required to register or provide any personal information in order to browse the Site and learn more about our company and our products. As used herein, “personal information” is information that specifically identifies you such as your name, contact information, payment information, and transaction details. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to: help make the Site easier for you to use by not having to enter information more than once help you quickly find information, products, and services alert you to new information, products, and services that we offer Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except by not disclosing such information may prevent them from engaging in certain Site related activities. We may also collect non-personal information automatically and indirectly including through server logs and the use of cookies and other tracking technologies when you use our Site. Non-personal information includes information such as a User’s browser name and the means the User uses to connect to our Site such as the type of computer, technical information the operating system, Internet Service Providers, and other similar types of technical information. We also collect personal information in the following circumstances: Registration and Ordering Before using certain parts of any Site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide us certain personal information, including, but not limited to, your name, shipping and billing address(es), phone number, email address, and credit/payment card details. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for our own marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. User Interactions We collect personal information when you post a review of a Bear Beds product on bearbeds.com, via social media, through use of chat/chat bot services on our website, refer a friend to Bear Beds via our website, or use the search query function on our website. Please note that these interactions may be recorded. If you choose to submit content to any public area of bearbeds.com, such content will be considered “public” and will not be subject to the privacy protections set forth herein. Customer Service We may also collect your personal information when you reach out to us. For example, you may send us personal information when you send us an email, call our customer service department, subscribe to Bear Beds communications, use the chat/chatbot function on our website, or when you participate in a marketing campaign. Please note that your contact with us, including but not limited to calls, chats, and/or emails, may be recorded for quality assurance, training, and research/analytical purposes. Taking a Survey From time to time, we may contact you to participate in optional online surveys. If you do decide to participate, you may be asked to provide certain information which may include personal information. For example, we use independent vendors for our review process and these vendors are independent companies that permit shoppers to rate their experiences in visiting and shopping at online stores. After placing an order on the Site, you may receive the opportunity to provide feedback on your experience. This choice is optional and will not affect your order or service from us regardless of whether or not you choose to provide feedback. Your feedback is collected by the vendor, not us, and is governed by their privacy policy. Third-Party Information and Referrals Bear Beds may collect information about you from third parties or supplement the information we collect from you with additional records received from third parties. We may also share your information with third-party vendors, service providers, contractors, and agents performing services on our behalf, as needed to carry out the tasks listed above and other work for us, which may include providing mailing services, web hosting, and/or providing analytic services. These service providers are prohibited from using your information except as needed to perform our work or as required by law, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes. Please be advised that certain third parties that are beyond the scope of this Privacy Policy may collect information in connection with the Site. For example, we may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us. Passive Collection Our websites and applications collect and store information that is generated automatically as you use them, including your preferences and anonymous usage statistics. This information may include but is not limited to Internet protocol (IP) addresses, cookie identifiers, browser type, Internet Service Provider (ISP) information, pages that refer you or the pages you exit from, pages viewed on our sites, operating systems, date/time stamps, and/or clickstream data. We use this data to analyze trends and better administer our sites. Information that we passively collect may be combined with other information about you, including personal information such as when you are log into your Bear Beds account. Examples include: Log Files As is true of most websites, the Site server automatically recognizes and logs the Internet URL from which you access the Site. Trackers Bear Beds and industry partners use cookies, pixels, server logs, and other similar technology to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base. Non-personal information that we collect using these technologies may be combined with other information about you, including personal information, such as when you are logged into your Bear Beds account. To learn more about interest-based advertising in general and to opt out, please visit https://www.aboutads.info/choices. undefined Cookies Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser. Some cookies allow us to make it easier for you to navigate our websites or webpages, while others are used to enable a faster log-in process or to allow us to track your activities while using our websites or webpages. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future by looking in the “help” section of most browsers. Visitors to our website who disable cookies will be able to browse certain areas of the website, but some features may not function (e.g., you may not be able to stay logged into your account). THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.” Clear GIFs, Pixel Tags, and Other Technologies Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs, or pixel tags), in connection with other services to, among other things, track the activities of users on our websites, help us manage content, and compile statistics about website usage. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. How Bear Beds Uses Your Information Except as provided below, we do not share or disclose your personal information. We use your information to continue developing excellent products to help you sleep better and to optimize your experience with relevant offers and promotions. Information Use and Disclosure Internal Use We use the information we collect, including personal information, to process your order and provide you with customer service in connection with our products. We may use your personal information internally to improve the website’s content and layout, to improve customer outreach, for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. Communications with You We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you of new products; to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future commercial emails (see the “Your Choices, OPT Outs, and Corrections” section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders. External Use/Disclosures We want to provide you with excellent service. We do not sell, rent, or trade your specific personal information or financial information to anyone other than to affiliates under Bear Beds control, except that: To help you buy products and to provide excellent customer service to you, we may provide your information, including personal information, to enable our vendors and service providers to work on our behalf, including without limitation, to provide or develop our Site, fulfill user requests, or to process your payment or order. For example, we may provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in “Data Security.”) We may disclose such information, including personal information, in response to requests from law enforcement officials conducting investigations, subpoenas, a court order; or if we are otherwise required to disclose such information by law. We will also release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud. We will not sell, trade, or rent personal information (i.e., information that specifically identifies you) to other companies as part of our regular course of business; however, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company but that disclosure will be subject to the Privacy Policy in effect. We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user. Interest Based Advertising In addition to the above, we may ourselves, or with third-party vendors, use non-personal information in connection with our own or vendor information to deliver targeted advertising to you when you visit other websites or our Site. Cookies and other similar technologies described above may be used in this process. For example, if you are searching for information on a particular product, we or our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “behavioral advertising,” is not based on any information that specifically identifies you. As a result, we and our vendor know your interests, but do not personally identify you in connection with the delivery of that specific ad. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests. However, if you would like to opt out of these interest-based advertisements, please follow the opt-out process described below under “Your Choices, Opt Outs, and Corrections.” We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). Please note that if you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent. We reserve the right to use and disclose information that is not personal information in any manner permitted by law except as otherwise provided in this Privacy Policy. Finally, we may also disclose your personal information with your permission. Data Security The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information. Data Retention Bear Beds follows all applicable laws governing the retention of your data. Some factors that influence how long we retain your data include: what information is needed to provide products, services, and experiences to you, what information is needed to ensure secure payment, contact you, and the data needed to serve any advertising based on personal interests and preferences. As discussed above, we will retain your information for as long as your account or inquiry is active or as needed to provide you with access to the Site and/or other services and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your personal information. Your Choices, OPT Outs, and Corrections Communications, Corrections, and Disabling Account Upon your request, we will (a) correct or update your personal information; (b) stop sending commercial emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing contact@bearbeds.com or calling 1-866-557-1020. Please do not email your credit card number or other sensitive information. Interest Based Advertising The online advertising industry provides a service through which you may opt out of receiving targeted ads from certain companies that participate in self-regulatory programs. You can opt out of targeted advertising from certain providers at www.aboutads.info/consumers. Please note that even if you opt out, you will continue to see generic advertising that is not tailored to your specific interests and activities. To be clear, the opt-outs must be performed on each device and in every browser that you wish to have opted-out. For example, if you have opted out on your desktop computer, that opt-out will not be effective on your mobile device. You must separately opt out on each device. You can also generally opt out of receiving personalized ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices/. Do Not Track Please note that we do not respond to or honor “do not track” (a/k/a/ DNT) signals or similar mechanisms transmitted by web browsers. You may also download and set your preferences on the DAA’s App Choices mobile application(s) available in the Google Play or the Apple App stores. More information about opting out on mobile devices is available here. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to https://tools.google.com/dlpage/gaoptout. California and Nevada Residents: If you are a resident of California or Nevada, please see “Jurisdiction Specific Notices and Rights” for additional rights you have under applicable law. Emails If you no longer want to receive emails from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails; however, we are not responsible for removing your personal information from the lists of any third party who has previously been provided with your information in accordance with this policy. Text Messages If you no longer want to receive messages from the Site, text “STOP.” For more information about text messages, see our Terms and Conditions. Children’s Information We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not use the Site directly or submit any personal information to us, and rely on a parent or guardian to assist you. Offline Collection, Use, and Disclosure of Information As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer your question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn’t discuss or try to predict all of those methods or uses. As mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices and applicable laws. THIRD PARTY SERVICES The Site may integrate with or make links available to third party services including social networking services. We do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Site, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly. You should be aware that the information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of such information, and by using such services you assume the risk that information provided by you may be viewed and used by third parties. Deletion Requests Deletion Request Rights. We provide you with certain rights regarding your personal data, subject to certain exceptions and limitations, such as the: Right to request access to the personal data we have collected about you, transfer and restrict the processing of specific pieces of personal information we collected about you and learn how we collect this information, our purpose in collecting it and the types of parties we may have disclosed it to Right to delete the personal data we have collected from you Right to opt-out of selling or sharing of your personal data with third parties, if applicable. Right not to receive discriminatory treatment for the exercise of [the relevant] privacy rights conferred by applicable laws. If you would like to opt-out of sharing or selling of your personal data, please email us at contact@bearbeds.com, by clicking here, or calling us toll-free at 1-866-557-1020. Under CPRA, residents of California may exercise employee rights. If applicable, we provide employees with certain rights regarding your personal data, subject to certain exceptions and limitations, such as the: Right to request access to the personal data we have collected about you, restrict the processing of specific pieces of personal information we collected about you and learn how we collect this information, our purpose in collecting it, Right to correct or delete the personal data we have collected from you, Right to opt-out of our sale(s) of your personal data, Right to limit use and disclosure of sensitive personal information, if applicable, and Right not to receive discriminatory treatment for the exercise of [the relevant] privacy rights conferred by applicable laws. Note, only you, or a person or business entity registered with the California Secretary of State that you authorize to act on your behalf (an “authorized agent”), may make the requests set forth above. The request should include your contact information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In addition, you should provide sufficient information that allows us to reasonably verify that you are the person about whom we collected the personal information or an authorized representative of that person. For more information about verification, see Response Timing and Format immediately below. Response Timing and Format. In order to protect the security of your personal information, we will not honor a request if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. The method used to verify your identity will depend on the type, sensitivity, and value of the information, including the risk of harm to you posed by any authorized access or deletion. Generally speaking, verification will be performed by matching the identifying information provided by you to the personal information that we already have. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request (and will not be made more than twice in a 12-month period). If we cannot comply with a request, or cannot fully comply with a request, the response we provide will also explain the reasons we cannot comply. Personal Information Sales Opt-Out and Opt-In Rights. In the preceding twelve (12) months, we have made disclosures of certain personal information that may be considered a “sale” (as that term is defined in the CCPA) of certain personal information of California consumers. As described above in the “Interest Based Advertising” section, in some cases we permit certain third party vendors to collect and use personal information from the Site and this sharing may be considered a “sale” of personal information under the CCPA. For example, third party vendors may collect cookies stored on your browser and identifiers associated with your device (e.g., advertising identifiers, IP address) when you visit our Site. This information does not specifically identify you but may be unique to your device and considered personal information under CCPA. We and our third-party vendors use this information for interest-based advertising purposes (e.g., to tailor and deliver ads to you on our Site and/or on others' sites). Please see the "Interest Based Advertising" section above to learn more. Please note that we do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization. Non-Discrimination. We will not discriminate against you for exercising any of your rights as listed above. UPDATES TO THIS POLICY If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at 1-866-557-1020 or contact@bearbeds.com. Your continued use of the Site following the posting of any changes to this Privacy Policy means you accept such changes.

If you need to cancel your order, please contact us prior to its shipping and we will cancel your order. We can not cancel orders that have already shipped.

Yes. Shipping is free for all Bear Beds products.

International shipping is evaluated on a case-by-case basis. If you are an international customer and are interested in our products, please contact us to discuss.

No. The only possibility of damaging a mattress by compressing it is by leaving it compressed for over 6 months. Bear Beds mattresses are not stored in a compressed state. We don’t compress a mattress until an order is received. As a result, Bear Beds mattresses are only compressed for approximately one to two weeks prior to receipt by the customer.

Note that delivery times for our products vary depending on the items you ordered. For mattresses: Bear Beds mattresses usually ship via UPS or FedEx within 5 business days of the date you place your order. Shipping time varies between 2 and 6 business days, but could be longer depending on weather and other factors. After your bed ships, tracking information will be sent to the email address on file. For bases: Bases are a bit more complicated to ship than mattresses. Depending on the base ordered, it will ship via either UPS, FedEx, or freight. If you have questions about shipping a particular base, please contact us directly. For bedding: Bear Beds bedding orders are shipped via FedEx and usually ship within 3-5 business days. Shipping time varies between 2 and 6 business days. After your new bedding has shipped, we’ll send tracking information to the email address on file.

Shipping to Alaska or Hawaii is determined on a case-by-case basis. If you are a Hawaii or Alaska resident, please contact us prior to ordering.

Let us know immediately upon receiving an incorrect or damaged item, and we will arrange of return of the incorrect or damaged item and replace it at no cost to you.

For orders that have not yet shipped, please contact us to check to check the status of your order. Once an order has shipped, you can check its shipping status using the tracking number that will be sent to the email on file for the order.

Yes. We use an expensive and sophisticated piece of machinery to vacuum pack each of our mattresses for shipping. This makes the mattresses easier to ship and easier to receive by the customer. Furthermore, compressed mattresses can be easily moved around the house prior to set up, whether that’s up stairs, down halls, or around corners.

We strive to get your mattress shipped as soon as possible after you place your order. Shipping time is generally 2-6 business days. If you have a date by which your new mattress must arrive, please contact us prior to ordering and we’ll examine every option to see what might be possible.

No. However, most disposal companies have a mattress disposal and/or recycling program. If you are charged a mattress disposal fee by your disposal company, our pricing (as compared to our competitors) on extremely high-quality mattresses will almost certainly cover this cost with many dollars to spare.